TCPA Compliance Policy
Effective Date: January 11, 2025 Version: 1.4
This policy outlines how [Your Company Name], along with our affiliates, partners, and service providers (collectively, “we,” “us,” or “our”), communicates with you and how we comply with the Telephone Consumer Protection Act (“TCPA”). This policy is a supplement to our general Privacy Policy and Terms of Service.
1. Express Written Consent and Scope of Communication
By submitting your information and providing your phone number on our website forms, you are providing your express written consent to be contacted by us, our affiliates, and our third-party partners.
You agree to receive communications, including calls, text messages, and emails, to the phone number(s) you have provided. This consent covers contact for purposes of marketing, lead generation, loan application status updates, and general customer service. You acknowledge that this communication may be generated using an automatic telephone dialing system (ATDS), an artificial voice, or a prerecorded voice, even if your phone number is on a national, state, or company-specific Do-Not-Call list.
2. Message and Data Rates
You understand and agree that standard message and data rates may apply to any text messages you send to or receive from us, depending on your mobile carrier’s plan.
3. Message Frequency and Delivery
The number of communications you receive will vary based on your level of engagement and the status of your application. We will make reasonable efforts to limit our communications to only what is necessary to respond to your inquiries and provide you with information about our services. Text messages are not a guaranteed form of delivery, and we are not liable for any delays or failures in delivery.
4. Your Right to Revoke Consent (Opt-Out)
You have the right to revoke your consent at any time.
For Text Messages: To opt-out of receiving text messages, you can reply to any message with the keyword “STOP”, “UNSUBSCRIBE”, or “CANCEL”. After sending this message, you will receive a single confirmation message that you have been successfully unsubscribed and will receive no further messages from our automated system.
For Phone Calls: To stop receiving automated or live phone calls, you may request to be placed on our internal Do-Not-Call list by calling us at [Your Phone Number] or by sending a written request to [Your Email Address] with the subject line “Do-Not-Call Request.” Please allow a reasonable time for us to process your request.
You acknowledge that replying “HELP” to any of our text messages will prompt a response with our contact information and a link to our Terms of Service.
5. No Consent Required for Purchase or Service
Your consent to receive these communications is not a condition of purchasing any property, goods, or services, or for applying for a loan. You can still contact us directly at [Your Phone Number] or visit our website to apply for a loan without providing this consent.
6. User’s Representation and Contact Information
By providing a phone number, you represent that you are the true owner and authorized user of the number. You agree to promptly notify us if your phone number changes or if you are no longer the authorized user of that number. You agree to indemnify us for any claims, costs, or damages arising from your failure to provide accurate contact information.
7. Contact Information
For questions or concerns about this policy, or to manage your communication preferences, please contact us at:
NEXA Mortgage LLC | 5559 S Sossaman Rd, Building # 1 Ste 101, Mesa AZ 85212 | (602) 344-9333 | info@nexamortgage.com
